Privacy policy
This policy is issued by Sharp Sent, operated by Wise Solutions (GSTIN 06APOPM0984J1ZE), IT Park, Sector 50, Gurugram, Haryana 122018, India ("Sharp Sent"). Our customers are businesses that send email to their own contacts. For those contacts, the business decides why and how their data is used and Sharp Sent processes it on the business's behalf. For our customers' own account data, Sharp Sent decides.
Data we hold
- Account data: name, work email address, workspace and sending-domain details, and the billing phone number you give when you pay.
- An optional contact phone number, collected only if you give it. We use it to contact your business about its Sharp Sent account, including on WhatsApp if you ticked the consent box. It is never sold and never used for messages to your customers.
- Contact data your business uploads: email address, name and any attributes you add.
- Consent records: source, timestamp, IP address and the consent text shown.
- Sending data: campaigns, delivery, bounce and complaint events, and suppression lists. Opens and clicks are recorded with a tracking pixel and rewritten links, per workspace, and are used only for that workspace's reports.
- If you arrive through a referral link, we store the referral code in a cookie on sharpsent.com for 60 days so we can credit whoever referred you. It is not used for advertising.
Processors
- Amazon Web Services, Simple Email Service, Sydney (ap-southeast-2): sends email and reports delivery events.
- Cloudflare: hosting, queues and network delivery of the application and this site.
- Neon, Singapore (aws-ap-southeast-1): the database.
- Cashfree Payments, India: processes plan payments. We share the billing phone number with Cashfree only to process payments.
Data is therefore processed outside India, by Amazon Web Services (Sydney, Australia), Neon (Singapore) and Cloudflare (global network), consistent with India's Digital Personal Data Protection Act 2023.
Retention
Email events are kept for 180 days. Import files are kept for 7 days. Contacts are kept until the workspace deletes them or erasure is requested. Suppression entries are kept so that opt-outs are honoured: addresses that unsubscribe, bounce permanently or complain are never mailed again.
Erasure on request
A contact or customer can ask us to erase their data. Erasure requests are handled case by case. Suppression and consent records needed to honour unsubscribes and to prove consent may be retained. Write to support@sharpsent.com.
Basis under the DPDP Act 2023
Marketing email to a contact is sent on the contact's consent, collected by our customer, and recorded with its source, time, IP address and wording. Consent can be withdrawn at any time with the unsubscribe link in every email. Account and security data is processed to provide the service you asked for.
Grievance Officer
Grievance Officer: Rohit Malik, Wise Solutions, IT Park, Sector 50, Gurugram, Haryana 122018, India. Email: support@sharpsent.com.
Security
Traffic is encrypted in transit, workspaces are isolated from each other, and sending domains are authenticated with SPF, DKIM and DMARC.